Call Dispositions allow users to log each call attempt to the specific number they called in DaFeeder.
If a lead has multiple contact numbers, the agent can attempt to call each one in sequence and leave a Call Disposition for each number to indicate what happened on that call to that specific number.
This can be enable or disable by navigating to SYSTEM >> PLUGINS >> Call Dispositions. To learn more about this plugin, click on Plugin - Call Dispositions
The following is a step by step instruction on how to create and use call dispositions.
Navigate to Call Dispositions
In DaFeeder, hover over Campaigns and from the drop down menu, select Call Dispositions.
Add Call Disposition
Create a Call Disposition by using an appropriate name to represent the disposition. For instance, No Answer - No Voicemail was used in the below screenshot. Creating a call disposition is not associated with any action because call dispositioning will not action the lead itself, it will leave a note next to the phone number and will also create a note in the lead history describing what happened during the call with that particular number involved.
Click on Add Call Disposition. After adding the Call Disposition. It will be viewable in the list of all you Call Dispositions as shown below.
Step 3 - Using Call Dispositions
When a lead is fed from the campaign and the lead has numerous phone numbers (for instance, cell phone number and home phone number), there will now be a call button for each number to disposition the lead accordingly.
Once the specific phone number from the Lead has been called, a Disposition button will appear and it give us the ability use the disposition previously created
By clicking on Disposition will prompt the following window. Choose from the drop down menu the desire disposition.
Click OK when completed.
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