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Officially we offer (1) channel to request support;
Any other method of communication will be redirected to request support through one of the three correct channels. It is important to select use the best correct method of communication for you and your situation.
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| If you are experiencing a high degree of anomalies, disruptions that maybe hard to explain, or need immediate assistance, it might be best to call in your support request to ensure the issue is being communicated as clear as possible for the fastest resolution. |
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Email Support
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- Once you have selected the department you wish to send your request to, create a subject line briefly but uniquely, containing the nature of the support needed.
Compile your message being as detailed descriptive as possible, ensuring clarity in your message while being concise.
Info title Attachment You have the option to add a file if you need it, file types are only accepted as .jpg, .gif, .jpeg, .png, .pdf, .doc, .docx, .xls, .xlsx, .tiff, .wav, .mp3, .zip, .csv any other type of attachment will not be viewed. - Once you are done creating your new ticket, select Submit at the bottom of the page.
- Please check your email for a reply
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Phone Support
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Telephone support is available during operating hours at 1-888-MELOTEL (635-6835), 416-479-0993, or dialing 611 from any of our MeloTel issued telephones. All calls will be answered by a live person usually within eight seconds of calling.
All calls after hours will be directed to a voicemail where you can leave a message providing as much details of the issue you are experiencing. These messages will be listened to and will only receive a response if the matter requires urgent attention. If you are reporting an issue that is effecting our services as a whole, please monitor www.status.melotel.com for updates.
Alternative Communication
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