...
Phone Support
| Anchor | ||||
|---|---|---|---|---|
|
If you are calling support, you must have already created a support ticket and have you support ticket ID available. Telephone support is available during operating hours at 1-888-MELOTEL (635-6835), 416-479-0993, or dialing 611 from any of our MeloTel issued telephones.
All calls will be answered by a live person usually within eight seconds of calling.
All calls after hours will be directed to a voicemail where you can leave a message providing as much details of the issue you are experiencing.
These messages will be listened to and will only receive a response if the matter requires urgent attention. If you are reporting an issue that is effecting our services as a whole, please monitor www.http://status.melotel.com for updates.
Alternative Communication
At MeloTel we are committed to providing speedy service, this is why we make ourselves so accessible to our clients, providing them with many other alternative forms of communication. These alternatives should only be used for emergency situations. If deemed non-emergent you will be will be redirected to open a support request using a formal channel listed above. These informal ways include Slack requests, walk-ins, telephone calls not calling the mainline and direct emails to representatives. This is for procedural and record keeping reasons/ for updates.