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- Caller: it's set by default. Limited settings privilege. Able to make calls and can only see their own calendar
- Manager: able to manage campaign settings (add and list campaign, and manage Provinces recording). Can see other Caller Agents calendar
- Owner: full control in the DaFeeder. Able to manage all campaign and system setting
Privilege | Caller | Manager | Owner |
|---|---|---|---|
| Add Campaign |
|  | |
| List Campaign |  | | |
| Acknowledgements | | | |
| Dispositions | | | |
| Call Dispositions | | | |
| Province | | | |
| My Log | | | |
| System Log | | | |
| Users | | | |
| Plugins | | | |
| Settings | | | |
| Authorizations | | | |
| Feed | | | |
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When all the required information is filled in, click on Add User to save.
User Search
In User Search access quick search for a user by typing in their name or extension, all active profiles containing the searched criteria will be displayed. If searching for a fired user the Fired User field will need to be expanded to display the results.
Active Users
Under the Active Users this will display all the active profiles in DaFeeder. This section will not display any inactive user profiles.
Fired Users
This section displays all fired users in DaFeeder. When a user is fired, they will not be able to login into the DaFeeder and their private callbacks will go back into the campaign as public callback.
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| Note |
|---|
Billing is based on Active user accounts. Fired Users will not be billed. |
Edit User
By selecting a specific user, the Edit User window will popup and here an the user can be edited, fired, view assigned agents or assign new agents and view user management history.
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To change the password for the user, you must type the desire password and then click the (Change) located next to Password
Assigning Agents
To assign an agent or agents to a manager, select the manager who requires this access and look for the Assign Agents section. In the list of agents available, select all the representatives the manager should be able to view all private callbacks for.
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