The My Log section under the Logs tab provides a detailed view of all the leads a user has worked on. My Log provides details of the agent that is logged in.
My Log displays an agents usage split in two categories, Campaign Log and User Log.
Campaign Log
Campaign Log provides a history of all the campaigns an agent has worked in.
- Day: The date the campaign was in use.
- Campaign: Name of the campaign where the leads came from.
- Calls Count: Amount of calls made from that campaign.
It then displays Time of call, Caller ID that was sent and which number was called.
Example: On June 11, 2019, 1 call was initiated from the Campaign named MeloTel Retail Leads.
The call time was17:20 from My Company 416-XXX-XXXX to Client Number 647-XXX-XXXX.
User Log
User Log provides a history view of all the leads the agent had worked with.
- Date: Time and date stamps when the lead was dispositioned.
- Lead ID: To identify which specific lead and it is clickable to direct view it the lead.
- Disposition: The result of the call to the lead, example "No Answer", "Interested", "Call Back", etc.
- Campaign: Where the lead was fed from.
Example: On June 12, 2019 at 3:06 PM Lead ID 13 was dispositioned as Callback from campaign titled Large Test Campaign.
When the User Log displays more than 100 historical entries use the Next to go to the next page of results.