The province page can be found by navigating to CAMPAIGNS >> PROVINCES.
To set up call recording for a province, fill out the ADD PROVINCE section. Enter the name of the Province/State, choose between yes and no for call recording, select the starting hour and click on Add Province to save.
To keep track of the different places that have different laws against or for call recording you can add them here.
By adding a province with recording or without recording, an agents extensions will follow what is determined for all calls made based on what is determined when the campaign is uploaded.
Add Province
- Province/State Name: to identify each Province.
- Call Recording: from the drop down menu, select Yes to enable or No to disable call recording made from an agent's extension. Legalities of call recording should be investigated and followed prior to adding the Province/State.
- Starting hours: this is the earliest period of which agents are permitted to load the campaign in their own timezone using a 24 hour clock format. For example; Assume calling is initiated from Ontario, to leads within Ontario, businesses do not typically open until after 09:00 so calling stating hour should be set to 09:00. Since Alberta is 2 hours behind, set Alberta for 11:00 EST, meaning calls in Alberta will start 9:00 AM GMT.
Example Ontario set up:
Example Alberta set up:
The Provinces section displays all the Provinces/States that have been created and their call recording status. Province/States after creation can be modified by clicking Edit or removed by clicking Delete.
