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More on the action of Set Private Callback can be found in the Disposition guide.
There are two types of callbacks, Public Callbacks and Private Callbacks.
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When a private callback is scheduled the lead will go into the representatives calendar for the selected time and date. In the below example, a private callback is set for July 29th at 13:45.
After setting the callback, the representative will be able to see all their own private callbacks in their own calendar, and will be able to directly view and easily retrieve the lead. As shown below, the private callback is now in the calendar view for July 29th.
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