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If display filter in CSV File was selected, a new window will pop-up prompting to either open the file with a specific program or to save file.
Types of filters
Pre-Defined defined Filters will make narrowing the results easier. Select the different values available to build the required report. The ones listed are typically the most popular reports.
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Will give provide an overall report according to the date you selected and the User filter. The example below show the report of 1 day from all user. We will describe each tab in the following
- Today calls: will provide a report from the current date time
- Calls last 60 minutes: will provide a report from the past 1 minute
- Yesterday calls: will provide a report from the previous day
- Calls this week: will provide a report from the current week
- Calls this month: will provide a report from the current month
- Dispositions this month: will provide a report with all the disposition available with the amount per disposition used for the current month
Stats by campaign: will show the different campaign name that was used and the amount of calls per campaign
- Calls Log: will show you information separated by column (see below for description of this columns) and by individual Users
- Day: timestamp from which a campaign was used
- Campaign: the name of the specific campaign, if a User used more then 1 campaign it will be listed here
- Count: the amount of calls initiated for that specific campaign
- Ok/Neg: will mark answered calls versus anything else
- Disposition: list of types of disposition you have in you DaFeeder
- Count: how many time different disposition were used
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It will only show you the report from the last call a user made
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ACKNOWLEDGEMENTS FILTER
To see what acknowledgement are for, please click Manage Acknowledgements
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