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The Top Up option provides the ability to add more leads to an existing campaign. Selecting this option will prompt to upload a matching .csv template which will subsequently add more leads to the campaign.
If from the top up template there is a lead with a phone number that already exist in the original template, that particular lead will be omitted when importing the .csv file to the campaign
Using the DOWNLOAD TEMPLATE button will create a .csv file that will have the different columns set in the original .csv file. This file that was downloaded will have empty rows, but will also have the exact columns that was used in the original .csv file, using this template is an easy way to populate and to avoid errors.
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Recycling dispositions is an easy and manual way of resetting previously dispositioned leads back to Open. This will put the leads back Recycling leads makes them immediately available to be called again in the campaign for Users to work on again
For instance, you can recycle all leads from a campaign that have been dispositioned as Not Interested and the affected leads will all go back from being in a Closed state to being Open once more.
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