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In the Users section a new users can be added under Add User by filling in the following fields:
First Name*: User first name
Last Name*: User last name
Email*: Must be an email address
Username*: Create a username for the agent to login using. Recommended format for username is the first and last name with no space between. The input value can only contain alphanumeric characters. Example: stevemartin, morganfreeman, etc.
Password*: Create a strong password to login using for the new user. It is suggested to use a strong password with at least six characters that are a combination of letters in both uppercase and lowercase, numbers and symbols.
Slack User ID: Optional for the user to receive Slack notification. To get a Slack ID or member ID navigate to the user's Slack Profile & Account >> More action >> Copy member ID
Privilege: Choose the level of access the user should be assigned from the drop down menu
- Caller: it's set by default. Limited settings privilege. Able to make calls and can only see their own calendar
- Manager: able to manage campaign settings (add and list campaign, and manage Provinces recording). Can see other Caller Agents calendar
- Owner: full control in the DaFeeder. Able to manage all campaign and system setting
Language Barrier Queue: Default it's NO, but if the User can speak in another language select YES. For more information about Language Barrier Queue click here
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