This guide will provide an overview of the different functions of the System Settings page. Please note that only users with Privilege level 'Owner' in DaFeeder are able to navigate to this page.
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This is where Simple Mail Transfer Protocol (SMTP) information is entered. In DaFeeder there are a few built-in features that use email settings. Before starting to use these features, configure the SMTP settings in order for the emails to be delivered successfully. Configuring SMTP settings will ensure inbox delivery when sending html messages from campaigns.
- Host: enter the SMTP host service provider.
- Port: The default and standard port number is 465.
- Username: If applicable, enter the username to login to a user's SMTP account.
- Pass: If applicable, enter the password to login to a user's SMTP account.
- Encryption: Always use encryption, the default option is SSL.
Feeding
The Lead Timeout is where the timer before the period of time which a lead timeouts can be modified. When a lead timeouts, it will take the user back ownership will be released if the agent has not moved their mouse, clicked or had any activity on the Lead screen. Once the timeout occurs the user will be redirected to the blank 'Select a campaign and start feeding screen'.
The Dialing Number Threshold would not allow determines how long an agent must wait before attempting to call a number more than once within a specified amount of secondsthe same number again.
Engine
If the DaFeeder is experiencing problems with the feeding page but everything else works fine, this probably mean the engine has failed. To solve this, click on Restart Engine to restore performance.
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Restarting the engine should only be performed if multiple users are experiencing an issue with the feeding page.
Restarting the engine ensures that the feeding page will perform as expected again. Consequently restarting the engine will also interrupts all leads being viewed, and they become undispositionable. After an engine restart all users must refresh the feeding page.
In cases where able to, it is recommended to provide notice to all representatives working in DaFeeder, as after performing an engine restart services will be interrupted and work/leads will be lost.
