Using call dispositions provide a more in-depth description of what happened when the agent worked on the lead prior to disposition the lead.
For instance, if a lead has multiple phone numbers (cell phone & office phone number), and an agent had to call more than one number, he would first call disposition each individual phone numbers prior to fully disposition the lead.
The following is a step by step instruction on how to create and use call dispositions.
Step 1 -
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Navigate to Call Dispositions
In DaFeeder, hover over Campaigns and from the drop down menu, select Call Dispositions.
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When a lead is fed from the campaign and the lead has numerous phone numbers (For for instance, cell phone number and home phone number), there will now be an option to call a call button for each number to disposition the lead according to the phone number first instead of dispositioning the lead directly.
After performing the call, you will now have the option for disposition the phone number. Clicking accordingly.
Once the specific phone number from the Lead has been called, a Disposition button will appear and it give us the ability use the disposition created in Step 2
By clicking on Disposition will prompt the following window.
You can then choose which call disposition is appropriate related to the call from the selection.Choose from the drop down menu the desire disposition.
Click OK when completed.