To have access to the DaFeeder, we require every accounts created to have a unique username as well as secure password. For security purposes, we encrypt and store all the passwords but unfortunately, we are not able to retrieve the original un-encrypted password. Thus, when a agent or a representative forget his/her password, they will have to reset it either by contacting MeloTel Support or they are able to do so themselvesWhen an agent or a representative requires a password reset for any reasons (e.g. forgot password, lost password, wants to change to a new one, etc), he/she is able to do so in the DaFeeder itself.
There are two ways to reset and change the password without having to contact MeloTel Support.
...
- Click on "Forgot your password?" on the DaFeeder login page (https://subdomain_name.dafeeder.com)
- Input Matching Username and Password for the rep's account
- After confirming the username and Email and clicking Send Email, you will be redirected to the login page with a confirmation message
ADD STEPS HERE FOR THE NEXT PROCEDURESSSS - BUG REPORTED
Method 2 - Updating Password from User Profile
The second method to modify your an existing password is through the DaFeeder after having logged in. The reset is done by following the steps as shown below:
...