This guide will provide an overview of the different functions of the System Settings page. Please note that only users with Privilege level 'Owner' in DaFeeder are able to navigate to this page.
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The Core setting is necessary to connect the DaFeeder instance with an organization's MeloTel telephone system. Having set the Core settings is how calls get passed through DaFeeder to the representative's calling deviceThis configuration will authenticate DaFeeder to manage agents calling, reports and actions.These setting are managed and updated by the support team.
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Restarting the engine should only be performed if multiple users are experiencing an issue with the feeding page.
Restarting the engine ensures that the feeding page will perform as expected again. Consequently restarting the engine will also interrupts all leads being viewed, and they become undispositionable. After an engine restart all users must refresh the feeding page.
In cases where able to, it is recommended to provide notice to all representatives working in DaFeeder, as after performing an engine restart services will be interrupted and work/leads will be lost.
