To have access to the DaFeeder, we require every accounts created to have a unique username as well as secure password. For security purposes, we encrypt and store all the passwords but unfortunately, we are not able to retrieve the original un-encrypted password. Thus, when a agent or a representative forget his/her password, they will have to reset it either by contacting MeloTel Support or they are able to do so themselves.
Two There are two ways to reset and change your the password without having to contact MeloTel Support.
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- Head to the profile management tab from the dashboard by clicking on the User icon as shown below.
- In the subsequent window, the agent is able to manually change his password by confirming his old password and entering the new desired password as shown below.
- To confirm the reset of the password, click on the Change Password button.
- A confirmation message will then be displayed stating the successful change of the password.
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