The purpose of the calendar is to give users of the DaFeeder a visual representation of their callbacks and easily see the scheduled leads for callback. This provides the agents an insight of what to expect on a particular day, thus one can plan ahead how to schedule his/her the day.
To access the calendar, select the calendar icon in the top right corner of the dashboard.
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The caller role in the DaFeeder is a basic one where most privilege is limited and the only callbacks visible on his/her DaFeeder is his/her own onesare their own. A caller user will not be able to view any other user's callbacks in their calendar as they do not possess the necessary privilege.
An example of the calendar view of a caller user is shown below. All the privates callback appearing in this view is from one single caller and they are marked in green
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A Manager role inside the DaFeeder will provide the user with the necessary privilege to view some of the agent's callbacks in their calendar provided that the agents are assigned to this manager.
To assign an agent to a manager, follow the following documentation on User Management under the Assigning Agents section.
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