This guide will give an overview of the different functions of the System Settings page. Please note that only users with Privilege level 'Owner' in DaFeeder are able to navigate to this page.
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The Dialing Number Threshold would not let an agent call a number twice between a specified amount of seconds, so the amount of seconds in this section stand for the time limit between the calls for a specific number
Engine
If you are experiencing problem with the feeding page but everything else works fine, this probably mean the engine has failed. To solve this, you need to click on Restart Engine
This should only be use when you are experiencing problems or slowness with the feeding page (loading a lead, dispositioning a lead or direct viewing a lead).
Restarting the engine makes sure that the feeding page work properly again, it also interrupts all leads being viewed, and they become undispositionable. Therefor, after an engine restart all users must refresh the feeding page
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It is important to note that changes made on this page will affect the way DaFeeder behaves/functions. |
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