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according to your needs and finish by 
Call Dispositions
When activated, it gives the caller the ability to disposition a lead (Image #1) and see the previous disposition (Image #2) directly from the General Lead Information.
Image #1
Image #2
- Formatting & Passwords Fields Plugin
- Hot Desking
This feature its useful for an Agent when he/she changes workstation or office, but still be able to make call on the chosen extension
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