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Note:- When topping up the campaign, make sure that the columns of the uploaded file matches the one used to originally create the campaign.
Recycle
Recycling of a campaign provides the ability to remove specific dispositions from a lead's history. When you recycle a campaign, you have the option to select which specific dispositions in the lead to recycle from that campaign.
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The below screenshot is an example of a lead from a campaign that had the disposition of Not Interested recycled. The disposition is removed completely from the Lead history and is not longer visible. Instead, a Recycled action will now be seen in the lead history with the timestamp at which the recycling was made.
Reports
In this section, you are able to view various reports describing the status, progress, dispositions and several information about the different leads.
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- Export a .csv file which lists all the leads that have been actioned yesterday displaying the last 10 calls/dispositions set
Edit Campaign
Campaigns can be modified and edited in this section of the DaFeeder. However, modifying the .csv file imported can no longer be changed. It can only be topped up (see Top Up section).
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This is also the section in which agents/representatives will be assigned to work on the specific campaign. Agents can be added to the campaign by switching the toggle buttons next to the agents' names.
Delete Campaign
Deleting a campaign is permanent and cannot be reverted. After deleting the campaign, it will not be possible to retrieve the dispositions, the notes and any other actions performed in the leads of the campaign. Moreover, all the callbacks (both private and public) will no longer appear in the calendar.
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