The System Log page will generate a customize report from all or selected users. This report can be very useful for managers to get an idea of how many calls and how effective the user is for each campaign that the user has worked on.
You can find system logs by navigating to Logs >> System Log.
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To see a report, you can choose from view report on the page or to download it in a .csv CSV file. You You can also narrow down the report by date range and to a specific user by selecting their name in the from down list. Then click on FILTER to generate the report.
If you select to display filter in a CSV file, a new window will prompt you to either open the file with a specific program or to save file.
Types of filters
Pre-Defined Filters will make narrowing the results easier. You can select the different values available to build your report. The ones listed are typically the most popular reports.
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