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All leads are fed by a queue within the campaign on a priory schedule.
A public callback will veto the queue only once there are no more 'Open' status leads within a campaign, at the previously selected date and time and make the lead relevant then to anyone working in that campaign.
If there are no more 'Open' leads and there are previous scheduled public callbacks whose dates have passed, the oldest public callbacks will be the first leads to return.
Public callbacks do not appear in any user's calendar.
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The representative will be able to see all their own private callbacks in their own calendar, and will be able to select directly view and easily retrieve the lead.
A private callback will retrieve the lead to the representative who had previously scheduled the lead for the callback.
All private callbacks can only be seen by Callers by viewing their calendarthe person who had scheduled the lead.
The lead will need to be manually selected in the calendar when the time and date arrives or when the representative is ready to contact the lead.
When selecting a lead from the calendar, in the lead history it will be displayed as 'Lead Direct Viewed'.
By selecting the Calendar icon in the top right hand corner all scheduled private calls backs will be displayed.
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