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An additional dialogue box will prompt the user to select the type of callback, select the date and time of callback, and to add an additional note.Below will explain

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Continue reading below to review the different behaviors of the type of callback between public Public and privatePrivate.

Regardless of the type of callback selected the user will need to perform the same thing on each type:

Select the time and date that the callback should be performed.

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Add any additional notes for the next representative that will call the lead should review.

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Public Callbacks

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