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- Province/State Name: to identify each Province with their respective call recording and starting hour settings
- Call Recording: from the drop down menu, select Yes to enable or No to disable. For example; in Ontario it is legal to record phone call, so you will select Yes, but in Alberta it is illegal for call recording, therefor you will select No
- Starting hours: this is the earliest period of which agents are permitted to load the campaign in their own timezone using a 24 hour clock format. For example; Assuming you are calling from Ontario, you want to start calling within Ontario after 9 AM. Since Alberta is 2 hours aheadbehind, you will set up Alberta for 11 AM EST, meaning calls in Alberta will start 9 AM GMT
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