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| Fields | Description |
|---|---|
| Campaign | Specify whether the acknowledgement applies to a specific campaign or if it will be shown globally for every campaign. Global - The acknowledgement will be shown on all campaigns. |
| Type | Specify whether acknowledgement will be shown only when the agent access the campaign for the first time or if the acknowledgement will be shown daily. One time only - The acknowledgement will not be displayed again once it is read and accepted. |
| Show Script | If this option is enabled, the calling script of the campaign will be accessible and viewable from the acknowledgement pop up itself. This is useful for times when the acknowledgement is about changes in the calling script itself, hence the agents working on the campaign can directly view the changes to the calling script from the acknowledgement. |
| Title | Title of the acknowledgement to describe the purpose of the displayed acknowledgement. Title is displayed on top of the Acknowledgement Pop Up window. |
| Content | Content of the acknowledgement that you want the agent to read and be aware of before accessing the campaign. |
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After adding the acknowledgement, you can check verify it was successfully created by viewing the list of created acknowledgements. To view the list of created acknowledgements at , scroll to the bottom of the page until you can see the Acknowledgements section. From there, you can see a summary of the settings of the acknowledgement, further modify the acknowledgement as well as delete it as shown below.
