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Table 1 below provides a brief description on the possible options and parameters on how to create an acknowledgement.
Table 1. Acknowledgement Creation Parameters
| Fields | Description |
|---|---|
| Campaign | Specify whether the acknowledgement applies to a specific campaign or if it will be shown globally for every campaign. |
| Type | Specify whether acknowledgement will be shown only when the agent access the campaign for the first time or if the acknowledgement will be shown daily. |
| Show Script | Specify whether to show calling script or not |
| Title | Title of the acknowledgement |
| Content | Content of the acknowledgement that you want the agent to read before accessing the campaign. |
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