Acknowledgements can be created using the following steps:are used to pass on important information or updates to representatives working on the different campaigns. Instead of team leads/managers having to provide the information to every agents individually, they can simply send an acknowledgement to all users who will then receive the acknowledgement the next time they try to get a lead for the campaign.
Below are the steps on how to create and manage acknowledgements once created.
Step 1 -
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Access Acknowledgement Page
To create an acknowledgement, hover on over CAMPAIGNS and select ACKNOWLEDGEMENTS.
Step 2 -
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Create Acknowledgement
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To fill the acknowledgement form, you have several options to choose from for every field. For instance, you could create an acknowledgement that will be displayed to the agents for every single campaign or you could make it visible to a specific campaign. The table below summarizes the purpose and the different options for every fields in the form.
Table 1 below provides a brief description on the possible options and parameters on how to create an acknowledgement.
Table 1. Acknowledgement Creation Parameters
| Fields | Description |
|---|---|
| Campaign | Specify whether the acknowledgement applies to a specific campaign or if it will be shown globally for every campaign. |
| Type | Specify whether acknowledgement will be shown only when the agent access the campaign for the first time or if the acknowledgement will be shown daily. |
| Show Script | Specify whether to show calling script or not |
| Title | Title of the acknowledgement |
| Content | Content of the acknowledgement that you want the agent to read before accessing the campaign. |
To create an acknowledgement, you have several options to choose from for every parameter. For instance, you could create an acknowledgement that will be displayed to the agents for every single campaign or you could make it visible to a specific campaign. The table below summarizes the purpose and the different options for every fields in the form.
Step 3 - Add Acknowledgement
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