Introduction HereUsing call disposition provides a more in-depth description of what happened when the agent worked on the lead prior to disposition the lead. For example, if a lead has two phone numbers (one cell phone and one office), and the representative called the office number first, could not reach the customer and left a voicemail, he will call disposition the office number first and selecting an appropriate call disposition. He can then try to reach the customer using the cell phone number field and appropriately call disposition the cell phone number depending on the response.
The following is a step by step instruction on how to create and use call dispositions.
Step 1 - Create Call Dispositions
In DaFeeder, go to Campaigns → hover over Campaigns and from the drop down menu, select Call Dispositions.
Step 2 - Add Call Disposition
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When a lead is fed from the campaign and the lead has numerous phone numbers (For instance, cell phone number and home phone number), there will now be an option to call disposition the lead according to the phone number first instead of dispositioning the lead directly.
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