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| Action | Description | Example on When to Use |
|---|---|---|
No More Calls | The lead will be closed and will no longer be fed from the campaign. | When customer request to not be called thereafter |
| Set Public Callback | Next time lead is fed, any representative may receive the lead. | No Answer, voicemail, etc. |
| Set Private Callback | The same representative who initially dispositioned the lead will receive it next time it is fed. | Customer requests callback at a future date/time |
| Move to Language Barrier Queue | Move the lead to a special queue with only a select amount of agents to work on the leads in this queue. | Spanish/french customer when calling lead |
| Email Marketing | Emails the recipient of the lead about more information and a more detailed advertisement about the campaign presented. | When a customer requests for more information about the product campaign. |
| Transfer via Slack |
After understanding the different actions of the dispositions, you can create dispositions using the following steps:
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