...
| Info | ||
|---|---|---|
| ||
| All dispositions created will be usable for dispositioning across all campaigns created. Dispositions cannot be created for use in a single or individual campaign. |
Leads can be actioned several different ways depending on how the call went. If a customer did not answer, the lead will be set to a public callback where the lead will be fed to another agent at a later time for them to reach out again. Hence, action-ing a lead will provide the next steps on how to act on that lead at a future time. The different actions to dispose a lead can be found in the table below:
...