Dispositions are actions that describes the outcome of a call between an agent and a customer. Dispositions give agents, managers and other representative representatives valuable insight on what happened during a call; whether a call was not answered, a sale was made, requested more information about the campaign, etc. The advantages of using dispositions are that it indicate the outcome of the call and also designates the next step on how to action the lead.
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| All dispositions created will be usable for dispositions dispositioning across all campaigns created. Dispositions cannot be created for use in a single and or individual campaign. |
The different actions to dispose a lead can be found in the table below:
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