Dispositions are actions that describes the outcome of a call between an agent and a customer. Dispositions give agents, managers and other representative valuable insight on what happened during a call,
The different actions to dispose a lead can be found in the table below:
| Action | ||
|---|---|---|
No More Calls | ||
| Set Public Callback | ||
| Set Private Callback | ||
| Move to Language Barrier Queue | ||
| Email Marketing | ||
| Transfer via Slack |