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Our operating hours are Monday-Thursday 8:30am-6:00pm, Friday 8:30amFriday 9:00am-5:00pm, we are closed on weekends and national and Ontario provincial holidays. For emergency attention outside of business hours please call toll free 1-888-MELOTEL (635-6835) and leave a voicemail. All messages will be listened to by our 24 Hour Network Operations Centre. When leaving a message, please be as descriptive as possible about your problem, the more details the better and be sure to leave your contact information where you can be reached at if required. If you are unable to reach our phone support lines, you can email support@melotel.com with information about your problem instead. Email support is monitored 24 hours a day, 7 days a week. Only urgent issues are handled outside of business hours. For disruptions in services that are provided by MeloTel, please review our Service Status Dashboard http://status.melotel.com/ and subscribe for updates. |
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