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if (isset($_GET['CallerIDNum']) && isset($_GET['CalledExtension'])) { // use the CRM API to identify the customer ID based on the caller ID number $CRMcustomerID = identifyCustomer($_GET['CallerIDNum']); // use some internal logic, or SystemAPI to determine employee name based on the relation phoneNumber - staff member $employeeName = identifyEmployee($_GET['CalledExtension']); // use the CRM API to leave a note on the customer leaveNote($CRMcustomerID, "Incoming call at ".date('Y-m-d H:i:s').' answered by '.$employeeName.' ('.$_GET['CalledExtension'].')'); } |
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