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Our operating hours are Monday-Thursday 8:30am-6:00pm, Friday 8:30am-5:00pm we are closed on weekends and national and Ontario provincial holidays. For emergency attention outside of business hours please call toll free 1-888-MELOTEL (635-6835) and leave a voicemail. All messages will be listened to by our 24 Hour Network Operations Centre. When leaving a message, please be as descriptive as possible about your problem, the more details the better and be sure to leave your contact information where you can be reached at if required. If you are unable to reach our phone support lines, you can email support@melotel.com with information about your problem instead. Email support is monitored 24 hours a day, 7 days a week. Only urgent issues are handled outside of business hours. For disruptions in services that are provided by MeloTel, please review our Service Status Dashboard http://status.melotel.com/ and subscribe for updates. |
Here at MeloTel we place an We place a high importance on customer service , and in order to do that, we aim for quick resolutions to any and all problems that may occur. We offer many different streams of communicating with a representative to work with you in trouble shooting.
Officially we offer three channels to request support;
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Email Support
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Email support we We strive to answer handle support requests as soon as possible during operational hours. You should receive a response message approximately within 1 hour of sending a request via email, although there is no time guaranteed and it will likely be significantly sooner.
Steps:
How to open a support ticket
You can
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open a support ticket by sending an email to support@melotel.com or go through the
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MeloTel Customer Portal here: https://my.melotel.com/
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- Direct Link to Open Support Ticket: https://my.melotel.com/submitticket.php
- For general support select: Support
- For billing inquiries select: Billing Department
- For questions about products and services select: Sales Department
- Once you have selected the department you wish to send your request to, create a subject line briefly but uniquely, containing the nature of the support needed.
Compile your message being as detailed descriptive as possible, ensuring clarity in your message while being concise.
Info title Attachment You have the option to add a file if you need it, file types are only accepted as .jpg, .gif, .jpeg, .png, .pdf, .doc, .docx, .xls, .xlsx, .tiff, .wav, .mp3, .zip, .csv any other type of attachment will not be viewed. - Once you are done creating your new ticket, select Submit at the bottom of the page.
- Please check your email for a reply.
Phone Support
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