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Text/SMS messages aren’t being sent in the US; why? What is A2P compliance, and how do I set it up?
As of Q2 2024, Melo Voice AI does not handle setting up A2P compliance; it has to be processed through our telecommunications partner, Twilio. Docs here: https://docs.melovoice.ai/docs/send-sms-action#a2p-compliance-for-sms-in-the-us
However, it is on our roadmap to set up A2P compliance, and it will be implemented soon so you can purchase numbers and set up A2P compliance directly from the menu to create a new assistant.
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Can I connect a custom API?
To connect a custom API integration, you can open your desired Assistant and go to the Deployment tab. There, you can click on Rest API to set up a custom integration using webhooks and the API key provided for you.
How do I cancel my subscription?
To cancel your subscription, you can find it under Settings > Plan & Billing > and access the Stripe portal.
What’s the difference between the Growth and Agency plan?
The Growth plan is for users with a team and a large use case where they need to build multiple assistants to handle multiple touchpoints, such as outbound, inbound, and text-based assistants. You can collaborate with your team, get onboarded to a dedicated Slack channel with us, and have white-glove onboarding.
The Agency plan includes all that, plus the ability to white label and resell the product. You can integrate Melo Voice AI completely unbranded into your web app and then, if you like, resell it to third parties with custom use cases.
Can I use Melo Voice AI for cold calling?
No. This violates our TOS, and furthermore, it is against our telecommunications partner, Twilio’s TOS, too. It is a TCPA violation. More can be found here: https://www.twilio.com/docs/glossary/what-is-telephone-consumer-protection-act-tcpa