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| Warning: A factory reset will delete all your data on the device, like call logs, contacts, and history. After the reset, your data will be backed up to our server frequently. |
QUICK GUIDE TO RESETTING
Follow these simple steps to factory reset your phone and update it:
- Unplug the phone from the power source (A/C adapter or Ethernet cable) and plug it back in.
- Wait for the Polycom logo to appear.
- Quickly press the "Cancel" button.
- Press the "Setup" button on the next screen.
- Enter password "456" (or get it from MeloTel support). You can also use the MAC address found on the back of the phone as your password.
- Scroll down and choose "Reset to defaults."
- Select "Reset settings" in the next menu.
- Enter password "456" again (or get it from MeloTel support).
- Wait for the phone to update (about 5 minutes).
If the phone isn't updating, unplug and replug the power. Call MeloTel support at 416-479-0993 (option 3) if you need help.
If this doesn't work, format and update the firmware.
LONG DESCRIPTION
When using our new provisioning system, all you need to do for the changes to take effect is to factory reset your device in a specific way.
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